How We Work

The proposal sets out the design direction, scope of work, estimated budget and project process for your property. It is based on the information, requirements, measurements and site conditions available to us when it was prepared. Anything not specifically included is excluded from the scope unless agreed to in writing.

You review and approve the design direction, moodboards, layouts, finishes, materials and furniture selections before anything is bought. Once you approve, we proceed with procurement and production on that basis. Approval can be given in writing by email, WhatsApp or other agreed written communication.

Moodboards, reference images, sketches and visuals communicate the aesthetic, atmosphere and direction. They are not necessarily an exact picture of the finished property. Furniture, décor, fabrics and finishes can vary with availability, supplier changes, discontinued products, lead times or budget. Where a substitution is needed, we will keep to the approved aesthetic, quality and design intention.

Every estimate is confirmed through supplier quotations and final selections. The final cost can change with supplier price changes, product availability, material changes, variations you request, extra installation or transport, unforeseen site conditions or changes to the agreed scope. No additional costs will be intentionally incurred without your approval, where reasonably practicable.

A deposit or payment is required before procurement, production or ordering begins. Payments go towards the approved scope and can be used to secure furniture, materials, manufacturing slots, supplier orders, transport and other project costs. Supplier orders and custom-made items may be non-refundable once production or procurement has started. The deposit percentage and payment schedule are stated on your quotation or invoice.

Changes you request after design approval or once procurement has started can mean extra cost or a longer timeline. That includes changes to furniture, finishes or layouts, additional furniture or décor, extra design work, site visits or installation, changes to cabinetry or built-in elements, and work outside the original scope. We will put any variation to you for approval before proceeding, where reasonably practicable.

We source products in line with the approved design and budget. Availability and supplier lead times are outside our direct control. If a selected item becomes unavailable or is materially delayed, an alternative may be proposed for your approval.

Custom-made, personalised or specially ordered items may not be cancellable, returnable or refundable once production has started. You are responsible for confirming final selections and specifications before production.

You or the property owner are responsible for reasonable access for deliveries, installation and styling, and for the property being reasonably ready on the agreed installation date. Delays from restricted access, building management requirements, unavailable keys, contractors, incomplete building works or other site circumstances can affect the timeline and add cost.

Where dimensions matter for furniture, cabinetry, mirrors, wall panelling or other fitted elements, final measurements are verified before manufacture or installation. We are not responsible for variations caused by inaccurate information supplied to us, or by site conditions that could not reasonably have been identified before installation.

Supplier and manufacturer warranties, where they apply, stay subject to that supplier's or manufacturer's terms. Report any visible damage or defect at delivery or installation as soon as reasonably possible, so it can be assessed and addressed with the relevant supplier or contractor.

Timelines are estimates and depend on timely approvals and payments, supplier lead times, manufacturing, transport, access and contractor availability. We make reasonable efforts to keep the project on schedule but cannot guarantee completion dates where delays are outside our reasonable control.

You agree to give timely approvals and feedback, pay according to the agreed schedule, provide reasonable access to the property, disclose any site restrictions or building requirements, obtain any building, body corporate or landlord approvals that are needed, and tell us about changes to your requirements as early as possible.

Original concepts, layouts, drawings, moodboards, presentations and other design materials created by Sirius Stays remain our intellectual property unless agreed otherwise in writing. They may not be reproduced, resold, distributed or used for another property or project without written permission.

Unless agreed otherwise in writing, we may photograph the completed project for portfolio, marketing and social media. Photographs focus on the design and the property, not on private client information.

By approving the proposal or making payment towards the project, you confirm that you have reviewed the scope, design direction, estimated budget, timeline and terms, and agree to proceed on that basis. Both you and a Sirius Stays representative sign and date the proposal.